Returns & Exchanges

At Waterdrop, we want you to enjoy every sip of purified water, which is why we offer a 30-day satisfaction guarantee on all home filtration systems and accessories. If your product is not performing to your expectations, we are committed to making it right through a simple return or exchange process.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated customer support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Pack Your Items

  Securely place the product in its original packaging, including all filters, connectors, and manuals, to ensure the item is protected during transit.

• 3.
  Ship the Product

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location; please retain your tracking receipt for verification.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned unit, we will process your full refund or dispatch your replacement exchange within 5-7 business days.